To inquire about your withdrawal issues, please first check your withdrawal status in your withdrawal list! Query and solve your problem based on your withdrawal status!
TPPLAY will display three statuses in the withdrawal record
1. Processing: This status need you to wait patiently, each payment need to submit to the bank for processing, and the status mean already submitted to the bank for processing, if the payment status not updated more than 3 hours, that mean the payment still on processing at the bank and need to wait till the bank giving the result, please wait patiently till the status change.
2. Successful: For this status mean the payment you submitted, we already transferred the amount to the bank account you bound, due to bank payment reasons, some orders are often delay in arriving, if you not received the amount 24 hours after the status changing to successful, please contact customer service and provide bank statement PDF details for our customer service assistant
3. Rejected: For this status mean the withdrawal you apply is failed, please see the remark or note to see the reason of your withdrawal rejected and solve it according the remark or note show
